Knowing Your Average Is Powerful!
What is an average? Yes, you know to take a list of numbers, add them up, and then divide by the total count of the numbers in the list. But what does it mean to your software management tools and project?
Being Slightly Out Of Control Can Be A Good Thing
We had a major crisis. Our software had a tendency to corrupt the database of our customers. The development team was working to figure out why our software corrupted the database and to get it fixed. The customer support team would correct these database problems on the customer site as they happened.
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