"You need to have more ‘gotcha’ fees, that’s how airlines make their money." Maybe Dogbert was on to something?
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If something goes wrong, just find that person and fix them! Not!
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The COO said we had to guarantee that all future deliveries would be just as successful. I told her she couldn’t afford such a guarantee. She was not happy,
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First off, I mention that we’ve been successful every time at getting organizations to on-time (i.e., within two weeks). Not only were we on time, but the quality of the product was dramatically improved.
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I could now readily see how we consistently repeated the same problems on each projects. This is how we got the data we needed.
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