We had all but eliminated the need for our test teams.
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A busy project test organization can mean your products are having problems. In this case however, the fact they were very busy helped the test organization to stay objective about reporting dramatically improved test results without missing a beat. Other test teams described in this series of articles reacted in inefficient ways when product quality improved dramatically.
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Improving quality can have a surprisingly stressful impact on your project testing organization. A good set of quality metrics can help keep your improvements on track as your organizations adjusts to the new reality.
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Your test organization will often provide the first indicator that you’ve improved how you do business. How this shows up however, might be rather different than you would expect. Test organizations do not always handle it well when quality improves.
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