I was floored. Speechless. The account manager told me a clear lie to my face. He smiled as he did it.
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November 4, 2014 Bruce Benson
Reporting
He’s skeptical. Most customers don't really need to analyze years of data.
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October 30, 2014 Bruce Benson
Metrics
I'd be sitting there reading the comics going, ‘Look at this. Just do this. This is incredible.'
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October 28, 2014 Bruce Benson
Planning
We need to be reminded more instead of being being taught more.
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October 23, 2014 Bruce Benson
Change Management
In some places it’s not safe to share problems but you can’t improve if you don’t know what the real situation is.
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October 21, 2014 Bruce Benson
Reporting
A project team moves through several stages of growth and each stage has issues that the project manager may have to manage.
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October 16, 2014 Bruce Benson
Staffing
Frequently, what government contracting officers were requesting was ridiculous.
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October 14, 2014 Bruce Benson
Leadership
Our model knows more about how to get into many colleges than their own admissions officers know.
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October 9, 2014 Bruce Benson
Metrics
I thought I was getting the best information from the best experts, but clearly that didn’t go well. If I had a magic wand ....
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October 7, 2014 Bruce Benson
Tracking
That’s exactly the mix you want to foster in a team. On one hand, you have your innovators. These are your dropouts and visionaries.
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October 2, 2014 Bruce Benson
Staffing
More lessons learned and blame shared from the Oregon Health Insurance Exchange failure.
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September 30, 2014 Bruce Benson
Communication
Yeah, we knew that and thanks for pointing it out to our CEO. Now, maybe we will be allowed to improve.
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September 25, 2014 Bruce Benson
Communication
Sometimes it is just knowing where to look.
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September 23, 2014 Bruce Benson
Planning
The trick here is to learn as we go.
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September 18, 2014 Bruce Benson
Training
Widely sharing information gets more action than does selectively doling it out.
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September 16, 2014 Bruce Benson
Communication