"I’ve ALWAYS found that the face-to-face relationship is far superior." Always?
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February 20, 2014 Bruce Benson
Process Improvement
My wife said I was just lucky. Lucky? I’ve been doing this stuff for over 20 years!
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February 12, 2014 Bruce Benson
Training
In the worst case I figured, I could always change them back to what they were. So I “fixed” them. Disaster?
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February 10, 2014 Bruce Benson
Process Improvement
Analysts who are the most confident about their predictions have some of the worst track records, while those with the best are always questioning their beliefs.
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February 6, 2014 Bruce Benson
Leadership
I had pulled the wrong data in updating my status. It looked like a huge mistake in my data and it put me into a cold sweat. I was doomed.
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January 30, 2014 Bruce Benson
Management, Metrics
Yeah, that’s the ticket. Let’s do drugs and forget about diet and exercise. Who wants to avoid problems? They pay us big bucks to fix them!
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January 22, 2014 Bruce Benson
Leadership
When we have two people talking about the same thing in a different way, we have chaos pre-programmed.
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January 16, 2014 Bruce Benson
Communication
The group estimated it would take two years to get done. Yet 40% of comparable projects failed, and for the teams that did finish, it took seven years.
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January 13, 2014 Bruce Benson
Schedule
You know that if you don’t show up, people are going to notice.
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January 10, 2014 Bruce Benson
Communication
The effectiveness of techniques will fade in and fade out systematically, based upon no rational logic except that this is what happens with people using tools and methods.
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January 8, 2014 Bruce Benson
Change Management
If you just add five minutes per patient then you have just hit me with a 20 to 30 percent productivity loss!
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January 2, 2014 Bruce Benson
Change Management
I first discovered creative incompetency when I was a young Air Force officer but it has served me well throughout my whole business career.
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December 19, 2013 Bruce Benson
Leadership
Measure interruptions to people’s work so we know how much we interfere with their concentration? This will also interrupt the person we are trying to help!
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December 16, 2013 Bruce Benson
Metrics
Getting free rein over our work schedules helps improve our productivity. Just don't give that improvement away for free.
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December 13, 2013 Bruce Benson
Cost
Scrum emerged as the winner among the agile methodologies. But in some cases, managers kept the developers out of the loop and the opportunity was wasted.
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December 11, 2013 Bruce Benson
Change Management