Change Management

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The Role Of Luck And Skill In Our Success

If you’ve done that and you get a bad outcome in the short term, pick yourself up and go back at it the next day because over time it will lead to success.

February 25, 2014 Bruce Benson Leadership

ALWAYS Is Probably Not The Word We Want To Use

"I’ve ALWAYS found that the face-to-face relationship is far superior." Always?

February 20, 2014 Bruce Benson Process Improvement

Can We Really Just Ignore The Small Stuff?

In the worst case I figured, I could always change them back to what they were. So I “fixed” them. Disaster?

February 10, 2014 Bruce Benson Process Improvement

Project Management Insights From The War On Dementia

Yeah, that’s the ticket. Let’s do drugs and forget about diet and exercise. Who wants to avoid problems? They pay us big bucks to fix them!

January 22, 2014 Bruce Benson Leadership

Social Tools That Motivate Getting Things Done

You know that if you don’t show up, people are going to notice.

January 10, 2014 Bruce Benson Communication

Is Your Management Creatively Incompetent Enough?

I first discovered creative incompetency when I was a young Air Force officer but it has served me well throughout my whole business career.

December 19, 2013 Bruce Benson Leadership

Why “Let’s try this” Is Not A Metrics Plan

Measure interruptions to people’s work so we know how much we interfere with their concentration? This will also interrupt the person we are trying to help!

December 16, 2013 Bruce Benson Metrics

Project Management Lessons From The Snowden Affair

That’s astonishing to me. The rules are not being applied well or they need to be more strict! Uh, oh - not so fast Senator.

September 11, 2013 Bruce Benson Process Improvement

Why We Need To Measure And Understand First And Then Decide What To Do

The VP went ballistic when I reported that it took us one minute on average to review each product defect. She simply did not like working with facts.

August 26, 2013 Bruce Benson Metrics

How To Stay A Step Ahead By Not Trying Real Hard

If we believe really hard, we certainly should be able to reduce our time by 33%! Maybe, but not by going for it all at once. Here is how we did it.

August 23, 2013 Bruce Benson Process Improvement No Comment

Why We Should Plan To Fail

The business manager spoke up in an incredible and disbelieving voice “you are planning to fail?!” Yes, and it became our most successful project to date.

August 13, 2013 Bruce Benson Planning

Got Big Data? Free It For The Greatest Results

An warning message from a satellite 1.5 million kilometers in space that gets processed within seconds then waits for someone to type it into an email. Why?

July 26, 2013 Bruce Benson Metrics