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Apple’s India Meeting Madness

Company executives are supposed to conduct daily conference calls with stores to gauge progress. Queue the MeanMeetingBots.

August 17, 2018 Bruce Benson Communication

I've found that "having the data" is about half the effort. The other half is not how to make it compelling. The data was always compelling in my experience because it generally showed that we were making poor decisions. That rarely went over well.

August 11, 2018 Bruce Benson Metrics

Teams That Do Not Interact As Much Perform Better

Face-to-face interactions, as measured by the sociometric badges, emerged as a strong negative predictor of success in the competition.

June 14, 2018 Bruce Benson Communication

How to Avoid Suboptimal Decision Making

Being brutally honest can have surprising and humorous results.

December 18, 2017 Bruce Benson Risk Management

The Space Shuttle And The Art Of The Project Schedule Estimate

Too many plans are based upon perfect execution and having no issues, even when no project they've ever managed has ever come close to such perfection.

December 6, 2017 Bruce Benson Risk Management

Honesty Works Well But Only With Practice

Two days after the board of directors issued a statement that its members had no idea of the allegations of abuse by Weinstein, TNY today quoted board member Lance Maerov admitting he had heard of multiple settlements. Even though he added he believed they were...

November 3, 2017 Bruce Benson Honesty

What Problem?

Microsoft CEO Satya Nadella met with Lenovo last year and quizzed the company over how it was responding to Skylake problems. “Lenovo was confused,” claims Thurrott. “No one was having any issues.” It appears Microsoft’s own problems were the result of the company’s unique approach...

September 21, 2017 Bruce Benson Communication

Lessons Learned From Microsoft Meeting Madness

One senior manager barked at me “Meetings are how we manage!”

September 21, 2016 Bruce Benson Communication No Comment

Lessons Learned From Volkswagen’s Tricks

Looking at Volkswagen’s practices, one could argue that it didn’t hurt anybody.

October 21, 2015 Bruce Benson Leadership

Is Negativity Really Awesome?

Talk to turnaround experts, or read a little history, and you'll hear this story repeatedly: There were people who raised the alarm, and they got shouted down.

June 9, 2015 Bruce Benson Risk Management