I prefer agility and efficiency to being the biggest.
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October 19, 2018 Bruce Benson
Cost
It’s not fair. When we screw up, it’s fair, we have to fix it. But it feels less fair when we have to fix someone’s else’s problems.
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October 11, 2018 Bruce Benson
Quality
In contrast to the flybys typical of GM executives, his first official visit to Rüsselsheim a year ago became a six-hour inspection tour as he took a deep dive into Opel’s operations.
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October 8, 2018 Bruce Benson
Change Management
The Air Force has revoked more than 226 Air Force instructions deemed unnecessary or outdated over the past year as part of its ongoing effort to get rid of so-called “queep.”
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October 4, 2018 Bruce Benson
Process Improvement
What had worked for us? Velocity, or better stated, the methodology behind velocity, the average. It always drove people crazy that I'd use averages on my projects.
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September 28, 2018 Bruce Benson
Metrics
It was a scrum. No, not the agile software method, but a bunch of people all racing after the current big defect found in the product. It was a badge of merit to be the first to figure out the defect and to report on its fix. My boss expected me to jump into this competition of egos when these problems happened.
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September 19, 2018 Bruce Benson
Team Management
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People think that doctors are immune to petty disagreements, but they're human beings, and sometimes ego and primitive emotions take over.
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September 13, 2018 Bruce Benson
Risk Management
Knowing the adoption curve an organization will go through makes it almost easy, almost, to patiently endure the inevitable initial resistance.
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August 29, 2018 Bruce Benson
Change Management
It's going to be very difficult to distinguish yourself with a truthful claim about having returns in the high teens when everyone else is bragging about returns that are orders of magnitude greater.
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August 25, 2018 Bruce Benson
Communication
Company executives are supposed to conduct daily conference calls with stores to gauge progress. Queue the MeanMeetingBots.
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August 17, 2018 Bruce Benson
Communication
I've found that "having the data" is about half the effort. The other half is not how to make it compelling. The data was always compelling in my experience because it generally showed that we were making poor decisions. That rarely went over well.
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August 11, 2018 Bruce Benson
Metrics
Surprisingly, no other disclosures we tested differed significantly from the meaningless control disclosure.
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August 8, 2018 Bruce Benson
Communication
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That was one of my biggest fears. We would deliver the product on time with good quality but the product wouldn't sell well.
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July 23, 2018 Bruce Benson
Schedule
At 6 am, analytical thinking was shown to peak. However, in the evenings and nights this thinking style changed to a more emotional and existential one.
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July 18, 2018 Bruce Benson
Staffing
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The advent of the fiduciary rule led the industry to make changes that may not be reversed, according to Aron Szapiro, Morningstar Inc.’s director for policy research. After the Labor Department’s announcement in 2016, financial companies began moving to comply with it. Bank of America...
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July 10, 2018 Bruce Benson
Change Management
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