Not A HIT

The healthcare industry may be experiencing an ongoing productivity paradox, mirroring earlier patterns in manufacturing and other industrial sectors.
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Process Improvement Cost Quality

Deep Dive

In contrast to the flybys typical of GM executives, his first official visit to Rüsselsheim a year ago became a six-hour inspection tour as he took a deep dive into Opel’s operations.
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Change Management

Clean Out The Queep

The Air Force has revoked more than 226 Air Force instructions deemed unnecessary or outdated over the past year as part of its ongoing effort to get rid of so-called “queep.”
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Process Improvement Metrics

Let Others Do the Work

It was a scrum. No, not the agile software method, but a bunch of people all racing after the current big defect found in the product. It was a badge of merit to be the first to figure out the defect and to report on its fix. My boss expected me to jump into this competition of egos when these problems happened.
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Team Management Risk Management Change Management

The Truth Should Suffice

It's going to be very difficult to distinguish yourself with a truthful claim about having returns in the high teens when everyone else is bragging about returns that are orders of magnitude greater.
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Communication Communication

Data Is A People Problem

I've found that "having the data" is about half the effort. The other half is not how to make it compelling. The data was always compelling in my experience because it generally showed that we were making poor decisions. That rarely went over well.
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